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USA/Corporate Offices

Canyon Tech
1661 N. Swan Rd,
Suite 100, Tucson, AZ 85712.

Phone:   (520) 795-5428
Fax:       (520) 323-6793
email:    info@canyon.tech

Canada

Canyon Tech Canada
7030 Woodbine Avenue, Suite 500
Markham, Ontario L3R 6G2

Phone:   (416) 269-4261
Fax:       (416) 269-1678
email:    info@canyon.tech

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Training

Canyon Tech extends global support to ERP installations deployed across locations. Canyon Tech services are designed to provide on-time, in budget support to ensure business continuity 365x24x7. ERP support services are categorized into application support and basis support.

Canyon Tech offers multiple levels of application support and has the capability to meet support requirements of diverse organizations. Our ERP team has the experience in providing expert assistance to resolve functional, technical and process-related issues. Canyon Tech has well defined methodologies for setting up help desks, offering production support etc.

Approach

Canyon Tech employs tools and techniques that build consensus, speed, and momentum in all phases from planning to management that guide support programs towards success.

• Near-shore and offshore support centers for effective support.
• Flexible support duration – Support durations are mapped to client requirements such as 24x7.
• Clearly defined and planned knowledge transition.
• Robust processes for call management and issue resolution.
• Skills improvement programs to continually update skill levels of support teams.

Benefits

• Support centers located in India and Singapore to address various geographical locations.
• A well defined support governance structure.
• Metrics driven approach towards support processes.
• Well defined SLA to clearly demarcate expectations and responsibilities.
• Planned escalation and communication management techniques for timely resolution of support issues.
• Information and data security ensured by following BS7799 security standards.


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Fluid Software Solutions That Adapt to your Business Needs

We don't stuff your business into a package, we configure and customize the package to fit your business needs. ERP solutions are complex and can handle most functions, but invariably there are gaps. That's what separates us from most others -- we can fill the gaps with seamlessly integrated custom programming solutions.